Customer Support Representative

Customer Support Representative.

Responsibilities

• Handle customer requests through chat and ticketing systems, providing solutions and ensuring a positive experience in Spanish.
• Collaborate with colleagues to improve customer service processes.
• Identify and clarify customer needs, research issues, and offer appropriate solutions.
• Follow internal procedures and guidelines to maintain consistent, high‑quality support.

Qualifications

• Intermediate level of English (written and spoken).
• Fluent Spanish speaker.
• Experience with customer support is not required but a plus.
• Experience handling live‑chat and email interactions considered an advantage.
• Excellent organizational skills and ability to prioritize and meet deadlines.
• Strong teamwork and communication skills.
• Ability to work in a fast‑paced environment and under pressure.