Customer Support Representative

Key Responsibilities:

• Serve as the primary contact for customer inquiries via email and messaging, resolving order, shipping, return, and product issues.
• Manage the full order process from confirmation to delivery, coordinating with fulfillment partners and providing customers with tracking.
• Investigate and troubleshoot customer concerns, collaborating with shipping, inventory, and supplier teams to find solutions.
• Develop expert knowledge of our products sold on Amazon to provide accurate and detailed information.
• Proactively monitor and respond to customer feedback and reviews to maintain and improve seller ratings.
• Maintain accurate records and generate daily reports on fulfillment, complaints, and customer satisfaction metrics.
• Identify opportunities to improve customer service processes and strategies.

Qualifications and Skills:

• Proven experience in customer service, preferably IT Sector...