Customer Support Representative

Overview:

We are seeking a versatile professional who excels at both solving technical problems and driving business growth. In this dual-impact role, you will be the primary lifeline for our users—ensuring a seamless experience on our Learning Intelligence platform—while also acting as a proactive brand ambassador to secure new partnerships through strategic appointment setting.

Key Responsibilities:

• Technical Support: Resolve platform access, LMS integrations, and feature issues with speed and precision for Admins and Teachers.
• User Success: Provide high-touch support that prioritizes retention, ensuring every user feels supported and heard.
• Strategic Prospecting: Conduct outbound outreach (calls/emails) to qualify leads and identify decision-makers in target school districts.
• Appointment Setting: Articulate our platform's value proposition to secure qualified demos for our Sales team.
• Systematic Logging: Maintain metic...