Customer Support Representative

Full-Time | Permanent Work-from-Home
Position: Customer Support / Clinic Coordinator

Overview:

Join our team as a Customer Support / Clinic Coordinator. This role is essential in ensuring smooth clinic operations while delivering exceptional client support. You'll manage inquiries, scheduling, billing, and client-to-counsellor coordination using cloud-based systems.

If you are organized, detail-oriented, and confident in English communication, this role is for you.

What You'll Do:

• Respond to new client inquiries.
• Follow up on consultations and cancellations.
• Match clients with suitable counsellors.
• Manage scheduling, payments, refunds, and billing adjustments.
• Conduct daily accounts receivable review.
• Maintain accurate records in booking and CRM systems.
• Reconcile counsellor invoices.
• Support onboarding of new counsellors.
• Assist with process improvements and documentat...