Customer Support Representative

About the Role:

We are seeking a proactive Customer Support Representative to provide exceptional customer support with technical experience. The ideal candidate will have strong communication skills, a growth mindset, and experience with SQL to analyze data and support client experience improvements.

Key Responsibilities:

Customer Support

* Respond to customer inquiries and resolve issues via email, chat, or calls.

* Maintain a high level of professionalism and empathy while handling customer interactions.

* Troubleshoot basic technical issues and provide clear, actionable solutions to clients.

* Document customer issues, feedback, and solutions to enhance the support knowledge base.

Technical Support & Data Analysis

* Utilize SQL to retrieve customer data for tracker development.

* Collaborate with the team to identify patterns or trends in customer inquiries and suggest solutions.

* Assist in updating an...