Customer Support Representative
Posted by Halo Recruiting • Philippines, Philippines, Philippines
About the Role
About the Company
Join a fast-growing North American e-commerce platform specializing in recommerce and overstock products. The company provides customers across the USA and Canada with access to vetted open-box and overstock items, making it simple to shop smarter and save with purpose.
Be part of a dynamic and rapidly expanding team, and play a key role in strengthening the impact of the Customer Experience function.
Position Summary
The Customer Support Agent reports to the Customer Experience Director and supports customers across email, chat, and other communication channels. This role focuses on answering questions, resolving common order and product issues, and escalating cases when additional support is needed.
You will collaborate with internal teams to gather information and provide customers with timely, accurate, and specific updates.
Key Responsibilities
Customer Support & Case Management
- Respond to ...
Ready to Apply?
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