Customer Support Representative- Order Management

The primary role of the Customer Support Representative is to provide exceptional day-to-day customer service to all of our customer contacts and support other members of the customer support team. The Customer Support Representative will handle the day-to-day order entry and will report directly to the Customer Support Manager.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

• Accurately and efficiently complete data and order entry.
• Provide customers with prompt, clear and thorough assistance via email and/or MS Teams.
• Resolve customer concerns effectively and efficiently, in a professional and customer centric manner, using the proper escalation process when necessary.
• Liaise with other internal departments to resolve any issues that may affect customer orders.
• Receive, process and verify customer purchase orders through e-mail and/or EDI.
• Provide customers with confirmation numbers, order status updates or reques...