Customer Support Representative

Schedule

Monday to Friday

6pm to 3am OR 2 am - 11 am (Pakistan time)

Type

Full-time

Position Overview

As a Customer Service Agent for UserWise Services, you play a crucial role in delivering exceptional support to our app users and maintaining the app's positive reputation. Your primary responsibility is to address user inquiries, resolve issues, and ensure a seamless experience for players who earn rewards by installing games and achieving milestones.

Key Responsibilities

• Review Management: Monitor and respond to user reviews on the App Store and Google Play. Ensure users know we’re committed to resolving their issues while maintaining a positive public image and app rating.
• User Support: Handle incoming user tickets, providing assistance, troubleshooting tracking or account-related issues, and ensuring timely resolutions.
• Escalation Mana...