Customer Support Representative

We're Hiring: Customer Support Representative (CSR) – Lahore

Evoque Perfumes, a fast-growing eCommerce fragrance brand, is looking for a dedicated and customer-focused
Customer Support Representative
to join our Lahore-based team.

Key Responsibilities:

• Handle customer inquiries via calls, WhatsApp, email, and social media platforms
• Process orders, track shipments, and coordinate with logistics partners
• Manage customer complaints, returns, and exchanges in a professional manner
• Provide accurate product information and assist customers throughout the buying journey
• Maintain clear records of customer interactions and follow up where required
• Ensure a smooth post-purchase experience and high customer satisfaction

Requirements:

• Strong communication skills (Urdu & English)
• Prior experience in eCommerce or customer support is a plus
• Ability to handle customers calmly...