About the Role
Job Responsibilities
- Handle customer inquiries via calls, WhatsApp, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints in a professional and timely manner.
- Follow up with customers to ensure satisfaction.
- Maintain customer records and update CRM systems.
- Coordinate with internal teams to resolve issues.
- Meet daily and monthly support targets.
Qualifications
- Strong verbal and written communication.
- Active listening and empathy.
- Problem-solving and critical thinking.
- Customer handling and conflict resolution.
- Time management and multitasking.
- Patience and positive attitude.
- Attention to detail.
- Teamwork and coordination.
- Adaptability and stress management.
- Basic computer skills (MS Office, CRM, email, chat tools).
- Call handlin...
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