Customer Support Representative

We are seeking a motivated and professional International Customer Support Specialist for a calling-based role. The ideal candidate will be responsible for assisting international clients, resolving inquiries, and ensuring a positive customer experience.
Key Responsibilities:
Handle inbound and outbound calls with international customers
Identify customer concerns and provide accurate and timely solutions
Maintain a professional and courteous communication style
Follow established call scripts, procedures, and troubleshooting guidelines
Accurately document customer interactions and resolutions
Escalate complex cases to relevant internal teams when necessary
Meet defined performance standards, including call quality and resolution efficiency
Requirements:
Prior experience in a customer support or call center role (international exposure preferred)
Strong verbal communication skills
Active listening and effective problem-solving abilities
Willingnes...