Customer Support Representative

The Career Opportunity
This position has high expectations as you will have extensive exposure to our Product Management and Sales teams at all levels. If you excel in this role, there is potential for advancement, learning, and overall career development within the organization!
What You Will Do
Respond efficiently to L1 customer inquiries and maintain exceptional customer satisfaction for multiple Products.
Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data.
Prioritize incoming customer support cases in a high-volume, fast-paced environment.
Manage support case details in our case tracking system.
Respond to customer questions, update clients on project status and troubleshoot issues in a timely manner.
Collaborate daily with our L2 Support, L3 Support, and Product Development teams to represent our customers’ needs, both immediate and long-term.
Manage chat, phone and em...