full-time
Customer Support Representative
Posted by Revalize • Karlsruhe, Baden-Württemberg, Germany
About the Role
Job Description
We are looking for a second-level Technical Customer Support Representative to provide superior software support to our clients based in Germany.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the company’s proprietary software solution PRO.FILE
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Reproduce problems and create test cases in complex software setups
- Adhere to established customer service and documentation standards
- Solve and respond to support requests and escalate issues as required
- Author, edit, and ...
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