Customer Support Representative

Company: Zidello
Job Type: Full-time
Location: Saddar GPO Karachi

Job Description:

Zidello is looking for a proactive and customer-focused Customer Support Representative (CSR) to join our team. The ideal candidate will have strong communication skills and prior experience in customer service, especially in handling customer queries efficiently and professionally.

Key Responsibilities

• Handle customer complaints in a timely and professional manner
• Manage return and refund-related queries
• Provide customer support via WhatsApp
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by delivering high-quality support
• Coordinate with internal teams to resolve customer issues

Requirements:

• Proven experience as a Customer Support Representative or similar role
• Strong verbal communication skills
• Prior experience handling complaints, returns,...