About the Role
About the company:
A consulting firm that helps businesses grow with a smart blend of marketing, financial consulting, and business development services.
Job Description:
We are seeking a Customer Support Representative to deliver exceptional support across voice, email, and chat channels. This role involves handling inbound and outbound interactions and resolving customer issues efficiently.
Key Responsibilities
Handle inbound and outbound calls, respond to emails and chats in a timely and professional manner
Resolve customer complaints and issues, escalating complex cases as necessary
Accurately document customer interactions and update CRM system
Meet or exceed performance metrics, including CSAT and FTR scores
Requirements.
Bachelor's degree from a recognized university in Karachi
Minimum 1 year of experience in a call center environment (inbound and outbound)
Excellent written and verbal communication skills in English
Call Center Experien...
A consulting firm that helps businesses grow with a smart blend of marketing, financial consulting, and business development services.
Job Description:
We are seeking a Customer Support Representative to deliver exceptional support across voice, email, and chat channels. This role involves handling inbound and outbound interactions and resolving customer issues efficiently.
Key Responsibilities
Handle inbound and outbound calls, respond to emails and chats in a timely and professional manner
Resolve customer complaints and issues, escalating complex cases as necessary
Accurately document customer interactions and update CRM system
Meet or exceed performance metrics, including CSAT and FTR scores
Requirements.
Bachelor's degree from a recognized university in Karachi
Minimum 1 year of experience in a call center environment (inbound and outbound)
Excellent written and verbal communication skills in English
Call Center Experien...
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