Customer Support Representative

Job Summary
We are looking for a proactive Haulier Caller to coordinate with transporters and hauliers to ensure timely availability of vehicles for deliveries. The role involves regular calling, follow-ups, rate negotiation, and coordination with internal teams to support smooth logistics operations.
Key Responsibilities
· Contact hauliers and transporters daily to arrange vehicles for dispatch.
· Make daily outbound calls and cold calls to hauliers and transporters to arrange vehicles for dispatch.
· Negotiate freight rates and confirm vehicle availability.
· Coordinate pickup and delivery schedules with hauliers.
· Maintain records of hauliers, vehicle details, and trip status.
· Resolve transportation issues and delays promptly.
· Communicate with warehouse, sales, and operations teams.
· Ensure compliance with company logistics policies.
Requirements & Skills
Minimum Intermediate / Bachelor's degree preferred.
Experience in logistics, transpo...