Customer Support Representative

Experience Required: 1–2 Years
Department: Customer Experience / Support
Role Summary:
We are looking for a proactive and customer-focused Customer Support Representative who goes beyond basic support and understands the importance of customer retention. The ideal candidate will have strong communication skills, a solution-oriented mindset, and the ability to build lasting customer relationships.
This role is not just about resolving queries — it's about creating positive customer experiences that build loyalty and trust.
What you'll do:
Handle customer inquiries via phone, email, or chat in a professional and timely manner
Identify customer needs and provide accurate, effective solutions
Resolve complaints efficiently while ensuring high customer satisfaction
Build strong relationships with customers to encourage long-term retention
Maintain detailed records of customer interactions
Collaborate with internal teams to improve overall customer experience...