Customer Support Representative

On-site - Iloilo No Exp Required High/Senior High School Full-time

Job Description

• Completed Senior High School or a Bachelor’s Degree holder
• With or without customer service work experience
• Ability to communicate in English effectively
• Basic computer navigation skills
• Must be dynamic and open to new learnings
• Willing to work on a night shift

Tasks & Responsibilities

• Talk to customers over the telephone, present software value, and promptly recognize clients’ needs
• Solve routine and complex problems using provided information sources or through conceptual and innovative thinking, with or without supervision
• Recognize problems, collect and analyze data, establish facts, and draw valid conclusions with minimal supervision
• Work closely with the Supervisor on matters requiring escalation to the appropriate internal authority and issues needing immedi...