Customer Support Representative

Role Details
Employment Type: Contractor (Long-term)
Schedule: Full-time
Location: 100% Remote (Colombia & Argentina)
Time Zone: EST (US business hours)
Language: Advanced English
About The Company
Our client is a global SaaS company providing cash flow forecasting and financial planning software to businesses worldwide.
The platform integrates with accounting systems such as QuickBooks to help users understand their cash flow, build financial projections, and run scenario analysis to support better business decisions.
The company operates with a fully remote, international team and serves customers across the US, Europe, Asia, and other global markets. All communication, documentation, and customer support are conducted in English.
Responsibilities
Provide customer support via chat, assisting users with questions related to the platform and their financial data.
Take full ownership of support cases, from initial inquiry through resolution.
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