Full-time
Customer Support Quality & Process Analyst
Posted by Equinix • Manila, Metro Manila, Philippines
About the Role
A global digital infrastructure company is seeking an Associate Customer Support Process Analyst to enhance quality governance across Customer Support. This role blends analytical skills with quality assurance, focusing on performance patterns and root cause analysis. Ideal candidates should have 2+ years in a relevant field, strong analytical capabilities, and the ability to communicate insights effectively. This position offers a hybrid work setup in Manila, ideal for proactive individuals eager to contribute to process improvements.
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