Customer Support Quality Lead

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our client

Role Overview

The QA Team Leader oversees a team of Quality Analysts and ensures that quality standards, communication expectations, and client requirements are consistently met. This role combines leadership, analysis, process improvement, and stakeholder communication. You will guide the QA team, manage performance, lead calibrations, prepare documentation, and deliver insights to both internal leadership and the client. A high level ...