Customer Support

Please note that local residency in the Philippines is required for this specific role. We are only able to hire candidates currently residing in the Philippines. We do not offer visa sponsorship or remote contracts for candidates living outside of the Philippines. 

About the Role: Newsela is looking for a dedicated Support & Billing Specialist to join our remote team in the Philippines. In this role, you will be one of the primary points of contact for our customers, primarily teachers, guiding them through the subscription and renewal process.

Key Responsibilities:

• Conduct phone calls and emails to schools to facilitate timely renewals.
• Generate quotes, process orders, and manage invoicing.
• Discuss billing information with customers which includes payment timing, billing address information, and due dates.
• Assist customers with basic troubleshooting and account inquiries.
• Use Google Sheets and Salesforce or Excel to tra...