Customer Support

Role Overview

We're hiring a personable, highly responsive Virtual Assistant to support a well-established yoga studio and help launch new online initiatives. This role is primarily focused on customer support (email + text) and day-to-day operational support, with additional responsibilities supporting marketing coordination, an online teacher-training course buildout, and an online merchandise store setup.

The ideal VA is organized, friendly, and proactive—someone who can keep customer

communications timely, maintain systems, and help move multiple projects forward without

needing constant follow-ups.

Core Responsibilities

1) Customer Support & Inbox Management (Primary)

● Respond to customer inquiries via email and text messages in a friendly, professional tone

● Manage the studio phone/text line and ensure timely responses

● Organize customer inquiries, tag/label messages, and escalate issues when needed

● Hel...