Customer Support

We are looking for a detail-oriented, tech-savvy, and highly organized Customer Support & Virtual Assistant Specialist to join our growing team. The ideal candidate has experience in e-commerce, customer service, and admin support, with the ability to manage multiple tasks across platforms such as Shopify, Amazon, TikTok, and various 3PL systems.
This role supports general customer service operations, fulfillment coordination, TV segment preparation, and product listing tasks.

If you are proactive, resourceful, and comfortable in a fast-paced environment—this position is for you.

Key Responsibilities

1. Customer Support

• Process refunds, exchanges, and replacement orders.
• Handle customer inquiries through email, Shopify Inbox, and other communication platforms.
• Provide basic troubleshooting and customer assistance.
• Manage Shopify emails related to delayed shipments or product issues.
• Monitor Shipcube for or...