Customer Support Operations Associate

We are seeking an ambitious and passionate Customer Support Operations Associate to join our team on the ground. At Hata, we are currently building the foundations of our Operations function, and we don't view Support as just a cost center - we view it as the incubator for our future specialists and leaders.
Why this role matters: Because many of our functions are not yet fully established, you have a rare opportunity to help shape them. You will start by mastering the core of Customer Support, but the goal is for you to evolve as we scale. We offer two distinct growth paths based on your strengths:
The Specialist Track: Upskill or evolve into roles that don't even exist yet, such as Chatbot Specialist (designing automated flows), Fincrime Analyst (investigating fraud), or Payment Operations Specialist.
The Leadership Track: As the team expands, we will need new leaders. High performers who are vocal, demonstrate ownership and people skills will have the opportunity to step up...