Customer Support Officer

About the Organisation

Join a respected Government division committed to responsible service delivery and fair outcomes for the public. The team operates in a structured, policy‑led environment and is strengthening frontline capability to meet rising demand and evolving community expectations. You’ll be part of a professional contact centre function that values accuracy, empathy and accountability across every interaction.

The culture is grounded, service‑oriented and supportive. You’ll have clear processes to follow, access to training, and leaders who want you to succeed. It’s an environment where doing the right thing – reliably and respectfully – matters.

About the Role

As a Customer Service Consultant, you’ll be the first point of contact for enquiries across phone, email and digital channels, providing timely information and practical guidance within established policies and procedures.

• Handling inbound enqui...