Full Time

Customer Support Officer

Posted by Mphasis • Bengaluru, Karnataka, India

📍 Bengaluru, Karnataka 🕒 February 23, 2026

About the Role

Job Description

Job Summary –

  • Handle Inbound and Outbound calls

  • Coordinating with Operations and other support functions for any help related on calls

  • Follow the guidelines set out for calls handling

  • All the KPI/KRA’s assigned to be met
  • Skills required:

  • Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.

  • Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.

  • Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.

  • Flexible to work in rotational and night shift.

  • Handle Fraud Related Calls
  • Ready to Apply?

    Submit your application today and take the next step in your career journey with Mphasis.

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