Full Time

Customer Support Officer

Posted by Mphasis • Bengaluru, Karnataka, India

📍 Bengaluru, Karnataka 🕒 February 23, 2026

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About the Role

Job Description
Job Summary – 
Handle Inbound and Outbound calls

Coordinating with Operations and other support functions for any help related on calls

Follow the guidelines set out for calls handling

All the KPI/KRA’s assigned to be met
Skills required:
Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.

Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.

Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.

Flexible to work in rotational and night shift.

Handle Fraud Related Calls

Job Details

Location Bengaluru, Karnataka
Job Type Full Time
Category Information and Record Clerks
Posted February 23, 2026
Deadline April 04, 2026

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