Customer Support Officer

Overview of role:

We’re looking for a friendly, proactive Customer Support Officer who thrives in a fast-paced environment and is passionate about delivering excellent service.

This frontline role is part of the Customer Support team and reports to the Contact Centre Coordinator. It provides high-quality service across multiple channels, including phone, email, front counter, mail, and online forms.

The role involves handling enquiries, resolving issues where possible, supporting customers with water and sewer network concerns, and ensuring all interactions meet relevant legislation and policies. It requires strong communication skills, system knowledge, and a commitment to delivering a professional and positive customer experience.

Key Responsibilities:

As our Customer Support Officer, you’ll be accountable for:

· Respond to customer enquiries across phone, email, in-person, online forms, and mail, pr...