Customer Support

The Role

The Product Advocate position is open to residents of Mexico City and requires full English fluency.

Apollo.io is seeking dedicated and knowledgeable people to join Apollo.io as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

Responsibilities

• Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support.
• Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
• Stay up-to-date on product ...