Customer Support Manager at Motorola Solutions

Lead customer satisfaction as a Customer Support Manager for Motorola Solutions in remote Quebec. This role emphasizes managing relationships with public safety clients through efficient service contract execution.
As the Senior Customer Support Manager, you will be the main contact for client needs, ensuring adherence to service agreements. You'll be tasked with analyzing service delivery, identifying improvements, and managing vendor partnerships to enhance overall service quality. Engage with various stakeholders to foster strong relationships and drive contract renewals smoothly.
Key Responsibilities:
• Ensure timely delivery and compliance with service level agreements
• Maintain effective communication with customers regarding service quality
• Collaborate with subcontractors to align deliverables with customer expectations
• Develop and manage customer support plans and documentation
• Facilitate effective transition from project implementation to service