Full-Time

Customer Support Manager at Greenwheel

Posted by Confidential • Kenya, Kenya, Kenya

📍 Kenya, Kenya 🕒 February 22, 2026

About the Role

Job Description

Greenwheels’s mission is to “make streets more liveable.” We achieve this by offering a sustainable alternative to car ownership: with shared cars. In so doing, we create more space in cities and on our roads. And that is exactly what we’ve been doing for the past 25 years


Customer Support Manager

Greenwheels Africa is transforming urban mobility through our electric bike lease-to-own program for riders. We’re looking for a Customer Support Manager to lead a dynamic support team that ensures our drivers receive prompt, helpful, and professional assistance across all channels.


What You’ll Do:

  • Lead and manage the Customer Support team to meet service targets.

  • Ensure efficient multi-channel support via phone, WhatsApp, and ticketing systems.

  • Resolve escalated issues and coordinate with internal teams.

  • Monitor driver payment concerns and oversee dispute resolution.
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