Customer Support Lead (Airline Operations)

Job Description:

NAVBLUE, an Airbus Company is currently seeking an advanced Customer Support Leader to join our growing team! 

The candidate will provide technical customer support for the NAVBLUE N-Ops & Crew (N-OC) product with scope to extend this to additional products in line with business needs.

The Customer Support Leader is the customers champion and represents their voice into the organization.  They are responsible for providing a first class level of Support to Navblue customers and will have regular contact including resolving complex, technical  queries through the NAVBLUE support system (telephone, chat, forums & tickets). 

When applicable and with advance notice, the Customer Support Leader will also at times provide training to customers on both the products and use of the support system.  This training is typically provided through both webina...