Customer Support Intern

Tapmad is looking for Customer Support Intern to support our customer service operations. The intern will assist in handling customer inquiries, resolving basic issues, and ensuring a positive customer experience. This role is ideal for fresh graduates or students who are eager to learn, build communication skills, and gain hands-on experience in customer support.
Key Responsibilities:
Customer Interaction:
Assist in responding to customer queries via phone, email, and chat under supervision.
Provide basic information about products/services and guide customers appropriately.
Issue & Complaint Handling:
Support the team in addressing customer concerns and escalating complex issues to senior team members when required.
Documentation:
Help maintain accurate records of customer interactions, complaints, and resolutions in the CRM system.
Feedback & Reporting:
Collect customer feedback and share insights with the team to help improve service quality.
Cross-...