Customer Support Executive

Job Overview
Provide timely and professional support to customers via phone, email, or chat from a remote setup
Resolve customer queries, complaints, and service requests
Ensure high levels of customer satisfaction and service quality
Key Responsibilities
Handle inbound and outbound customer calls, emails, or chat messages
Respond to customer inquiries regarding products, services, billing, or technical issues
Resolve complaints efficiently and escalate complex issues when necessary
Maintain accurate records of customer interactions in CRM systems
Follow company policies, scripts, and service standards
Meet performance metrics such as response time, resolution time, and customer satisfaction scores
Coordinate with internal teams virtually for issue resolution
Provide feedback on recurring issues to improve processes
Required Qualifications
Minimum 12th pass or a graduate in any discipline
0 to 3 years of experience in customer service prefer...