Customer Support Executive (US Shift)

Company Description:

At Adnova, we’re redefining how performance marketing and creative teams work. Our platform empowers brands and agencies with the full-stack creative workflow—from inspiration and competitive research to creative briefing, storage, and performance analysis—all in one place.

We are looking for a Customer Support Executive who is customer-obsessed, detail-oriented, and comfortable working in the US shift. You will be the first point of contact for our customers, helping them resolve issues, understand the product better, and have a great experience with our SaaS platform.

This role is critical to ensuring customer satisfaction, retention, and long-term success.

Key Responsibilities:

• Respond to customer queries via email, chat, and support tickets in a timely and professional manner
• Troubleshoot product issues and provide clear, step-by-step...