About the Role
We are hiring a dedicated and customer-focused Customer Support Executive to assist customers by resolving queries, providing product/service support, and ensuring a positive customer experience. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-centric mindset.
Requirements
Key Responsibilities
- Handle customer inquiries through phone, email, and chat support
- Resolve customer complaints and provide appropriate solutions
- Maintain a professional and positive attitude while assisting customers
- Escalate unresolved issues to the concerned departments when necessary
- Follow up with customers to ensure issue resolution and satisfaction
- Maintain accurate records of customer interactions and support activities
- Provide product/service information and guidance to custom...
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