About the Role
Job Overview
- Provide timely and professional support to customers via phone, email, or chat from a remote setup
- Resolve customer queries, complaints, and service requests
- Ensure high levels of customer satisfaction and service quality
Key Responsibilities
- Handle inbound and outbound customer calls, emails, or chat messages
- Respond to customer inquiries regarding products, services, billing, or technical issues
- Resolve complaints efficiently and escalate complex issues when necessary
- Maintain accurate records of customer interactions in CRM systems
- Follow company policies, scripts, and service standards
- Meet performance metrics such as response time, resolution time, and customer satisfaction scores
- Coordinate with internal teams virtually for issue resolution
- Provide feedback on recurring issues to improve processes
Ready to Apply?
Submit your application today and take the next step in your career journey with iConsultera.
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