About the Role
Job Description
Key Responsibilities:
We are looking for a proactive and customer-focused Customer Support Executive for a growing Software Company. The candidate will be responsible for handling customer queries, troubleshooting issues, and ensuring high levels of client satisfaction.
Key Responsibilities:
Handle customer queries via phone, email, and chat
Provide product guidance and basic technical support
Troubleshoot software issues and coordinate with technical team
Log and track issues in CRM / ticketing system
Ensure timely resolution of customer concerns
Maintain service-level agreements (SLAs)
Conduct follow-ups to ensure customer satisfaction
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