Customer Support Executive

Job Title: Customer Support Executive

Location: Kalma Chowk, Lahore
Company: FMX Cargo, Courier & Logistics
Industry: Courier / Cargo / Logistics

Job Summary

FMX Cargo, Courier & Logistics is hiring a courteous and customer-focused Customer Support Executive for its Kalma Chowk, Lahore office. The role involves handling customer inquiries, resolving complaints, and ensuring a high level of service satisfaction.

Key Responsibilities

• Handle customer calls, walk and online inquiries professionally.
• Track consignments and coordinate with operations for timely resolution of issues.
• Register and follow up on customer complaints until closure.
• Maintain proper records of customer interactions and cases.
• Coordinate with sales, operations, and recovery teams when required.
• Ensure customer satisfaction and maintain service quality standards.

Required Qualifications & Skills

• Inte...