About the Role
Job Title: Customer Support Executive – IVR
Job Summary
We are seeking a dedicated and professional Customer Support Executive to manage inbound and outbound customer calls. The ideal candidate will provide exceptional service by addressing customer inquiries, resolving issues, and maintaining a positive brand image.
This role requires strong communication skills, patience, and the ability to handle customer interactions effectively in a fast-paced environment.
Key Responsibilities
1. Customer Interaction
- Handle incoming calls from customers and resolve their inquiries, complaints, and requests promptly.
- Make outbound calls to follow up on customer queries, feedback, or pending issues.
2. Issue Resolution
- Provide accurate information about products, services, and company policies.
- Tr...
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