About the Role
- As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.
Key Responsibilities:
- Handle inbound queries from customers in a professional and friendly manner.
- Identify and resolve customer complaints by providing timely solutions.
- Maintain a high level of customer satisfaction by addressing inquiries promptly.
- Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
- Work collaboratively with cross-functional teams to resolve escalated issues.
Skills Required
crm software, Technical Troubleshooting, Product Kn...
Ready to Apply?
Submit your application today and take the next step in your career journey with Wroots Global.
Apply Now