About the Role
Responsibilities:
- Support business customers with their day-to-day operation queries, technical queries, in timely manner.
- Assist warehouse colleagues with operation, technical queries to ensure uninterrupted operations.
- Investigate and resolve client queries quickly and patiently.
- Work with carriers for distribution related issues, for prompt resolution to the customers.
- Understand customer specific offerings & workflow, and monitor the entire cycle and workflow to ensure uninterrupted service (Inbound to Last mile delivery)
- Proactively share any incidences/potential risk with the management team
- Monitor the inventory levels, keep updating the relevant stakeholders.
- Assist the warehouse in Stock take activities and audits.
- Collaborate with customer supply chain team, w...
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