Customer Support Executive

Job Summary

Customer Support Executive will play an important role in collaborating with both our EMIS and REDD product development team and account managers. Their primary responsibility will be providing excellent support for our EMIS clients and ensuring the seamless success of the REDD migration process. This involves promptly identifying, escalating, and swiftly resolving any issues that may arise. Following the completion of the REDD migration, the selected individual will continue to be a vital member of our Global Customer Support team. In this capacity, they will provide essential support to end users and account managers, guiding the onboarding of new users, effectively managing inquiries, and skilfully addressing and escalating any concerns. This ensures that clients maintain a positive and gratifying experience with the EMIS and REDD platforms.

Responsibilities

• Manage the end-to-end user query process from ticket reporting to resoluti...