Customer Support Engineer

Customer Support Engineer

Join to apply for the Customer Support Engineer role at vCluster .

Base pay range: CA$130,000.00/yr - CA$165,000.00/yr

About vCluster Labs

vCluster Labs is a venture‑backed tech startup building open‑source technology for virtualizing Kubernetes. We are distributed globally with a remote‑first culture.

About the Role

Join our small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing. You’ll work closely with engineering, take ownership of customer problems, and help shape how we do support as we grow.

Responsibilities

• Troubleshoot Kubernetes and vCluster environments, diving deep into logs, configurations, and occasionally code to debug complex issues.
• Provide conversational, technical support primarily through Slack channels and our ticketing system.
• Collaborate...