Customer Support Engineer

Description

We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more.

We are looking for a Customer Support Specialist (Tier 1) to join our Customer Experience team. The successful candidate will be responsible for delivering high-quality customer support services, resolving Level 1 issues, and ensuring an excellent customer experience across multiple communication channels (email, phone, chat, CRM platforms).

This role requires strong communication skills, attention to detail, and a proactive approach to problem-solving.

Key Responsibilities

• Provide prompt and accurat...