Full-time
Customer Support Engineer
Posted by XL Specialized Trailers • Manchester, IA, United States
About the Role
1086 S 3rd St, Manchester, IA 52057, USA | Full Time
Customer Support Engineer
Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the trailer lifecycle. This position bridges the gap between customers, dealers, and internal departments-providing accurate trailer quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.
Key Responsibilities:
+ Customer Support & Service
+ Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.
+ Support warranty activities by assisting with technical evaluations, gathering...
Customer Support Engineer
Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the trailer lifecycle. This position bridges the gap between customers, dealers, and internal departments-providing accurate trailer quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.
Key Responsibilities:
+ Customer Support & Service
+ Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.
+ Support warranty activities by assisting with technical evaluations, gathering...
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