Customer Support Engineer

Overview

Customer Support Engineer - Local Team Capacity Fit

Responsibilities

• System focus – Platform
• Business focus Front Desk
• Project remaining accountabilities
• Fault finding, Alignment, Use Case update/develop, Spec'ing
• Gov Process management in ensuring collaboration
• Business Solution Stabilization — Clear out existing and future (warranty) defects.
• Customer fronting
• Defect process management 1st, 2nd, 3rd party collaboration
• Test, deploy, signoff in governance process management
• Project
• Assist / Advise PM on Closeout and Handover Process (Business and Support)
• Schematic Handover & The Transition to a full Data Admin Service
• (a) Structure, Customer Interface
• (b) Management/Oversight of Schematic Team

Application

How to Apply:

If you're a skilled Business Analyst with a passion for mobile money solution...