Customer Support Dispatcher

Superior Contracting & Maintenance is a leading construction company dedicated to construction and maintenance, serving Property Management companies. We pride ourselves on giving exceptional service and being a strong business partner for our clients. The Dispatch role is crucial in managing daily scheduling buckets and coordinating service requests. This position involves direct coordination of field technicians and ensuring effective communication between clients and internal teams. The role demands excellent organizational skills, precision in handling administrative duties, and strong customer service capabilities.

Responsibilities

• Efficiently schedule emergency and non-emergency work orders
• Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing technician routes to maximize productivity and customer satisfaction.
• Manage emergency work orders and reschedule as required, adjusting s...