Customer Support Coordinator - SaaS

As CS Coordinator you'll be the first point of contact for HelpDesk support tickets from Customers. This is a varied role with a range of responsibilities and expectations including but not limited to the following:

• Configuration of IntelligenceBank software products as required which may include but not be limited to IB database/briefs/forms, workflows, alerts, groups, permissions, approvals), some custom webpage development (HTML, CSS, JS), and other automations as required.
• Assist Customer Success Managers and Key Account Directors with projects, change requests, training, troubleshooting and technical queries specific to customer’s use cases and platform configurations.
• Liaise with Dev and Product teams on issues to determine solutions for customers or raise Jira tickets to escalate if needed for second level technical support
• Conduct product training for clients. 
• Be a product expert – effective and fast r...