Customer Support Coordinator

The Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Support Supervisor.

Key Responsibilities include:

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
• Helps our clients to use our online platform, and encourage them to try out its many useful functions
• Resolve client concerns related to service requests, order status, documentation, invoice coordination, reports, and general inquiries.

In order to succeed in this role, you have:

• A university degree graduate of Business or any related course
• Preferably someone who has experience and someone who can handle difficult clients
• Open to fresh graduate...